S.A.Lunn Ltd

Consumer On Line Returns Policy (UK Customers Only)
In the unlikely event any stocked product (Bespoke parts are not stock products) is not as you expected it to be we offer a 14 day money back/cooling off/cancellation period, any item not required must then be returned with 14 days from that date.
The above information does not relate to specials or bespoke parts.
Bespoke items are ordered in by us at your request and are therefore not returnable or refundable  (Bespoke parts say the word Bespoke in the description).
Used part are not refundable.
Many items are sent to you in a shrink wrapped clear wallet, please do not remove from the wrapping until you are happy the part is correct for, any parts are considered used if and when the wrapping if removed.

In the first instance please send an email to returns@lunns.net
This email is VERY important
(DO NOT IGNORE THIS SIMPLE START TO THE RETURNS PROCEDURE) as it will start the returns procedure without the email no returns are accepted.
This email will be replied to (which is automated) with our returns department address to which any returns should be sent.

Please contact us if you do not receive a reply (after you have checked your junk box).
All returns are subject to the following conditions;
Goods must be returned unused, in the original packaging.
We do not refund any product that has been fitted (with or without tooling marks) as we are unable to re-sell used part as they are in effect second hand.
Consumers are under a legal obligation to 'take reasonable care' of any product they intend to return for credit.
Failure to inform us in writing within 14 days will forfeit your right to return goods and or receive a credit.

N.B. Any special/bespoke or made to order item are not returnable.
Also N.B. Any usable parts such as tools, handles, radiator caps etc. are also not returnable.

Please note, for 3D illustration/visualization purposes there are often two or more images of a given item/product, this is for the identification purposes only and unless stated all prices are per single item.

Carriage costs are not credited.
Additional carriage costs incurred are also not credited (Sorry this line is a legal requirement)
For any faulty parts please call 01252 548711 in the first instance so we can talk through the best way to help you out.
If you do need to return the part after speaking to us, please, please take a picture of your parts prior to return so you can recall the condition in which they were return if required.
Please take a picture of the package (to enable us to loacate the package in case you forget to put your name and 'Returns Dept'on the outside of the box ((on the label))
Please send back by RECORDERED DELIVERY (Do not return any other way than on a signed for service as we cannot credit an item that is lost by Royal Mail, Myhermes etc.).
Do not send back by an unsigned for service (every so often parcels get lost and we get the blame).

Business to Business Exclusions and Returns Policy (UK & International)
Business to Business (including any sort of business or trader to include sole trader, Limited company, PLC or Charity)
Business to Business (as described above) sales are not covered by the terms and returns policy or rights laid out for consumers.
Business to Business return policy.
It should be assumed that Business sales as defined above are non-returnable.
Further to the above, some products that we consider main line products (and in certian quanties) may be considered for return but each request will be considered on a case by case basis.
Send any email for returns consideration to sales@lunns.net within 7 days of purchase
Handling charges will apply to all returns (Harsh but we have to cover the cost of processing the initial order ((which involves various stages of admin)) and then when you have returned the part, inpection/testing and returning to stock ((which also involves various stages of admin)).
Handling charges vary but will be 15% minimum but more typically 25% to 50%.
Original carriage/postal cost are not refundable
Return carriage is also non-refundable.
Parts that have tooling marks and show evidence of fitting may not be credited.

International Consumers are dealt with as per the above Business to Business Returns Policy.

Bank Details
Lloyds Bank
Sort Code 30-90-09
Account Number 03216918
BIC Code - LOYDGB21199
IBN Code - GB60LOYD30900903216918

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